ServiceNow

Hoping for a little help here. I'm trying to use [GlideEmailOutbound()](https://developer.servicenow.com/dev.do#!/reference/api/vancouver/server/no-namespace/c_GlideEmailOutboundScopedAPI) to send an email. It works from the global scope, but I get the error `com.glide.script.RhinoEcmaError: Cannot find function addRecipient in object` when using it from my scoped application. ``` var mail = new GlideEmailOutbound(); mail.setSubject("Subject"); mail.addRecipient("me@example.com"); mail.setBody("Body"); mail.save(); ``` Looks to me like the global scope has access to a different version than my scoped application. Is there a way to get access to the global version from within my scoped app?

Does anyone know if there is an OOtB solution to set the business criticality of each CI based on the business criticality of the service(s) it supports?